“While we conduct a thorough review, we are suspending Siri grading globally,” Apple said in a comment to Business Insider.
The decision follows a report from the Guardian, last week, which revealed that company workers around the globe who review the recordings from the voice assistant regularly listen to users’ private conversations.
According to an Apple whistleblower, a small part of Siri recordings are frequently passed to human contractors working for quality control, or grading, of Siri responses to commands. The stated aim is to “improve and develop” Siri functions, and assess, among other things, whether the voice assistant was activated accidentally or on purpose, whether Siri was helpful, and whether its response to the query was appropriate.
While Apple does not explicitly mention any human involvement in Siri’s training in the assistant’s documentation, it did acknowledge that “a small portion of Siri requests are analyzed to improve Siri and dictation [to help] understand you better and recognize what you say.”