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TEHRAN, October 14 - The cruelty and suffering the Government’s new universal credit system is inflicting on thousands of vulnerable people in “abject poverty” has been exposed by a benefits case worker.
TEHRAN, Young Journalists Club (YJC) -The cruelty and suffering the Government’s new universal credit system is inflicting on thousands of vulnerable people in “abject poverty” has been exposed by a benefits case worker.
Writing exclusively for The Independent, the whistleblower provides a deeply disturbing insight into the impact that the highly criticised benefit reform is having on “people at the lowest point of their lives”.
He tells of a system beset by delays and confusion, of suicidal claimants, of seeing “suffering on a daily basis” and how “turning away those in abject poverty” has become “part of the job”.
Even parents without the money to feed their family, he says, are turned away, leaving children to “suffer in hunger for weeks”.
“Often,” he adds, “the call involves telling them we can’t pay them anything else, even if they are genuinely penniless and will be for weeks.
“Many claimants react in anger, others break down in tears. It’s only minutes until we’re dealing with the next caller – and the last caller is quickly forgotten.
“I see so much suffering on a daily basis.”
The whistleblower writes: “It is often that we have to tell claimants that the state cannot support them further at all – even if they have weeks till their next payment and have young children to feed.”
In such cases, he said, some – but not all – universal credit administrators did what little they could: “Proactive case managers signpost these claimants to charities and food banks, who have had to fill the gap.”
But in a sign of the toll being inflicted on both those the system is supposed to support, and those tasked with administering it, the anonymous case manager admitted: “Turning away those in abject poverty is a part of the job.
“Those who have worked in universal credit since the early days have become hardened, but it’s very difficult to tell claimants, ‘I’m sorry but we can’t give you any more’ even if we know that children will suffer in hunger for weeks.”
“Claimants who state that they are facing eviction are a penny a dozen,” he added. “Case managers are well trained to deal with any claimants threatening suicide due to the recurrence [of this situation].”
But in a sign of the toll being inflicted on both those the system is supposed to support, and those tasked with administering it, the anonymous case manager admitted: “Turning away those in abject poverty is a part of the job.
“Those who have worked in universal credit since the early days have become hardened, but it’s very difficult to tell claimants, ‘I’m sorry but we can’t give you any more’ even if we know that children will suffer in hunger for weeks.”
“Claimants who state that they are facing eviction are a penny a dozen,” he added. “Case managers are well trained to deal with any claimants threatening suicide due to the recurrence [of this situation].”
“Although we are told to provide vulnerable claimants with more support, perhaps by reminding them that they should be doing something, normally we have little to go by, as we sit behind a computer screen and have never met them.”
The whistleblower also said the burden of heavy caseloads meant “many of my colleagues feel out of their depth with the quantity of claims of they manage,” while frequent delays in the system could lead to claimants being “completely neglected”.
A Department for Work and Pensions spokesperson said: “Our frontline staff offer invaluable support to people facing difficult circumstances. Their job is not always easy, which is why we provide comprehensive training and care for their wellbeing – and our universal credit employees are positive about the support they receive.
“Universal credit is a big change to the way we deliver benefits, which is why we are rolling it out in a safe and secure way.
“The majority of people are satisfied with their universal credit claim and are comfortable managing their money, but there is extra support for people who need it. Advance payments, more frequent payments, and budgeting support is available.”
Source:independent
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